Answering Service: Hi, I'm [Name} from Final Touch Roofing's contact center. How may I assist you today?

Client: Answer

If New Customer:

Answering Service: To ensure we connect you with the right team member, I'll need some information from you.

If Existing Customer:

Answering Service: I will take a message and pass it along to the right team member who will reach out as soon as possible.

May I have your FIRST name?

What's your address? (if unwilling to provide address request city and zip code)

What are your roof needs? (i.e. ask client to explain their roofing issues or needs)

What type of roof do you have?

Shingle

Tile

Wood Shake

Flat Roof

Unsure

Which days work best for a roofer to visit?

Monday Morning (9AM - 12PM)

Monday Afternoon (12PM - 4PM)

Tuesday Morning (9AM - 12PM)

Tuesday Afternoon (12PM - 4PM)

Wednesday Morning (9AM - 12PM)

Wednesday Afternoon (12PM - 4PM)

Thursday Morning (9AM - 12PM)

Thursday Afternoon (12PM - 4PM)

Friday Morning (9AM - 12PM)

Friday Afternoon (12PM - 4PM)

Sunday Morning ( 9AM - 12PM)

Sunday Afternoon (12PM - 4PM)

What's the best contact number for you?

General Notes (if applicable)

Answering Service: Thank you! A member of the Final Touch Roofing team will contact you promptly.